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From Pace Line Thread: Garmin paid the ransom
 

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Sparky
Joined: 08 Dec 2003
Posts: 17910
Location: Portland, OR

8/3/20 10:36 AM

From Pace Line Thread: Garmin paid the ransom

Or so it would appear.

https://cyclingtips.com/2020/08/repo...-to-hackers-2/

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dfcas
Joined: 11 Jan 2004
Posts: 2686
Location: hillbilly heaven

8/3/20 2:13 PM

When Garmin bought Tacx they shut down all service and support for the Neo Smart trainer I have. Note this was a $1600 trainer and at 3 or more years old they won't repair or even sell parts to repair it if it needs anything. The only thing they offer is a slight discount on a new trainer. It looks like when this one goes I'll be buying a Wahoo.

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dan emery
Joined: 11 Jan 2004
Posts: 6445
Location: Maine

8/3/20 2:35 PM

Well Dan

Just lay off those 1800 watt sprints and it ought to last.

Iíve got a Computrainer that isnít supported but I donít expect to need to replace it. I used it mainly in the winter when I was trying to get into great shape but I doubt Iíll get back to that level and will just go out and snowshoe or something more of the time.

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Sparky
Joined: 08 Dec 2003
Posts: 17910
Location: Portland, OR

8/3/20 4:18 PM

"Iíve got a Computrainer that isnít supported but I donít expect to need to replace it."

We still have a pair. And speaking of laying off 1800 watt efforts, did you get a non die-cast flywheel under recall before they ran out and stopped support altogether?? New ones forged steel I think. I know you and I are not like our Hillbilly 1800 watter and may be moot...

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dfcas
Joined: 11 Jan 2004
Posts: 2686
Location: hillbilly heaven

8/3/20 5:58 PM

I resemble the hillbilly part but not the 1800 watt part.

On a more seriously note i thought parts were required to be available for some number of years after an item is made/ sold. These smert trainers are pretty frail and mother boards go out pretty regularly. May have something to do with the heat up/ cool down cycles.

Anyway garmin wont sell parts for my trainer.

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Sparky
Joined: 08 Dec 2003
Posts: 17910
Location: Portland, OR

8/3/20 6:44 PM

"Anyway garmin wont sell parts for my trainer."

You need to learn how to code ransomware obviously.

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greglepore
Joined: 10 Jan 2004
Posts: 1693
Location: SE Pa, USA

8/3/20 6:53 PM

Really? No support for a high end trainer like that. Yikes. That sucks.

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dfcas
Joined: 11 Jan 2004
Posts: 2686
Location: hillbilly heaven

8/3/20 7:00 PM

Garmin says no support for out of warranty trainers. The only thing they offer is a slight discount for a new trainer. People like me are pissed on the facebook neo groups.

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Brian Nystrom
Joined: 26 Jan 2004
Posts: 4701
Location: Nashua, NH

8/4/20 7:35 PM

Garmin products suck, their "support" is a myth and they apparently hire the worst software engineers on the planet. I'm using an Edge 820 currently, but it will be my last Garmin product, as it's a pain in the ass, and I don't even use any of the more complex features that are known problems.

I don't recall hearing about them buying Tacx and that's concerning, as Linda and I both have Neos and a good friend recently bought a Neo 2 based on our recommendations. Tacx's service was great, considering that it was based in Europe. I'm not at all surprised that Garmin is trashing the company, as they seem like a bunch of clueless morons who couldn't care less about customer service. The only reason they're as big as they are is that they got to the market early and dominated it. Based purely on the quality of their products and service, they don't deserve to survive.

Between this and the Wahoo/Speedplay debacle, I really wonder what he hell is going on in the bike biz.

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